When IBM acquired MRO and decided to build many Service Management products on the top of the Maximo platform, it certainly benefited from the same GUI, lots of common functionality (Integration Framework, Escalation, Security model, to name a few).
However the main benefit of putting all these products (CCMDB, TSRM, TAMIT, TPM) on the top of the Tivoli Process Automation Engine (TPAE) platform is the fact that the data is shared among all the products. So instead of having to push CMDB data into a Service Desk tool or push Incidents to a CMDB, the TPAE platform holds the data once for all these applications to use.
I can't think a better way to build a CMDB-centric ITIL implementation that having all ITIC processes sharing the same data. The alternative is to push CMDB data into a Service Desk tool, an Asset Management tool, and so on, making the project focus on data shuffling.
The benefit is that, using an IBM-based solution, the ITIL implementation can evolve from starting with one ITIL process to the next one, and the task is to install and configure the ITIL Process Management, not to be concern about how to move data around.
Thoughts?
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